The Changing Logic of Insurance: From Legacy Operations to Intelligent Platforms
DOI:
https://doi.org/10.66635/b30s8v61Keywords:
Insurance digital transformation, Intelligent platforms, InsurTech, Artificial intelligence, Legacy systemsAbstract
The insurance business is experiencing a major change, shifting from its old ways of doing business based on traditional systems to intelligent business models based on digital technologies and platforms. Traditional insurance systems, which depend on manual processes, disintegrated old infrastructures, and product-focused strategies, can hardly fulfil the expectations of clients in rapidly changing markets. This paper studies the evolution of insurance which consists in the transition from traditional operating models to intelligent platforms relying on cloud computing, artificial intelligence, automation, big data analytics, and InsurTech innovations. It analyses how digital transformation is changing the field of insurance underwriting, claims processing, customer relations, risk assessment, and decision-making processes. The research shows the emergence of platform ecosystems that ensure collaboration between insurers, software developers, brokers, and clients, allowing them to provide personalized, effective, and data-driven solutions. The paper presents the prospects for development in the insurance sector that can open up new possibilities for innovations and sustained development of the industry.
References
1.Vaughan, E. J., & Vaughan, T. (2014). Fundamentals of Risk and Insurance (11th ed.). Wiley.
2.Sunday, M., Precious, O., Gabriel, I., & Precious, A. (2025, December). The role of artificial intelligence in modernizing legacy insurance systems.
3.Malifete, L., Mushavhanamadi, K., Adekunle, S., & Aigbavboa, C. (2026). Digital transformation in the insurance industry: Challenges and strategic insights. Risks, 14(5), 105. https://doi.org/10.3390/risks14050105
4.Samson, F., Emmanuel, F. V., Kokala, A., & Kalluri, K. (2025, July). Modernising legacy insurance platforms: A microservices-driven approach.
5.Sosa, I., & Sosa, S. (2025). Building an InsurTech ecosystem within the insurance industry. Risks, 13(6), 108. https://doi.org/10.3390/risks13060108
6.Baranauskas, G., & Raišienė, A. G. (2021). Reflections on the customer decision-making process in the digital insurance platforms: An empirical study of the Baltic market. Applied Sciences, 11(18), 8524. https://doi.org/10.3390/app11188524
7.Delagrammatikas, M., Stelios, S., & Tzavaras, P. (2025). The role of RPA and data analysis in the transformation of the insurance and banking industries. Encyclopedia, 5(4), 155. https://doi.org/10.3390/encyclopedia5040155
8.Kuzior, A., & Sira, M. (2025). Sustainable digital economy transformation through intelligent automation: A multi-environmental framework for strategic decision-making. Sustainability, 17(17), 7723. https://doi.org/10.3390/su17177723
9.Goolla, N. (2025). AI in insurance claims processing: Balancing innovation with implementation challenges. European Journal of Computer Science and Information Technology, 13(27), 58–70. https://doi.org/10.37745/ejcsit.2013/vol13n275870
10.Anderson, J., & William, B. (2025, October). Modernizing legacy insurance systems: Cloud migration strategies and microservices architecture for operational agility.
11.Pandiri, L., Paleti, S., Kaulwar, P. K., & Malempati, M. (2023). Transforming financial and insurance ecosystems through intelligent automation, secure digital infrastructure, and advanced risk management strategies. Educational Administration: Theory and Practice, 29(4). https://doi.org/10.53555/kuey.v29i4.9669
12.Kumar, V. (2026, July). Transforming digital infrastructure in the insurance sector: Lessons from enterprise modernization programs. Zenodo. https://doi.org/10.5281/zenodo.17972520
13.Yaneva, T. (2022). Digital transformation of insurance sector. Izvestia Journal of the Union of Scientists – Varna, Economic Sciences Series, 10(1), 97–104.
14.Rajamani, L. (2023). Agile-led legacy modernization in insurance: A framework integrating product management with core suite implementation. Journal of Information Systems Engineering & Management, 8(3). https://doi.org/10.55267/iadt.07.13894
15.Adebowale, J. (2026, March). End-to-end digital claims transformation using artificial intelligence.
16.Narayanan, A. (2025). The evolving landscape of insurance: Digitalization and its implications. In Proceedings of the 2025 International Conference on Artificial Intelligence and Machine Vision (AIMV). IEEE. https://doi.org/10.1109/AIMV66517.2025.11203552
17.Liang, H., & Zheng, X. (2025). From legacy to digital: How InsurTech is reshaping the insurance value chain and regulatory landscape. Advances in Economics, Management and Political Sciences, 189(1), 216–221. https://doi.org/10.54254/2754-1169/2025.BL24137
18.Dorairaj, A. (2026). From legacy to cloud: A case study in consolidating insurance producer compensation platforms. International Journal of Computational and Experimental Science and Engineering, 12(1). https://doi.org/10.22399/ijcesen.4714
19.Uppala, I. P. (2025). Microservices and cloud-native platforms: Transforming the insurance industry. European Journal of Computer Science and Information Technology, 13(50), 34–44. https://doi.org/10.37745/ejcsit.2013/vol13n503444
20.Yang, Q., Lemański, M. K., & Watters, C. (2025). The impact of climate change on the insurance industry: Perceptions of industry experts and corporate responses. Journal of Risk and Financial Management, 18(9), 516. https://doi.org/10.3390/jrfm18090516
21.Stricker, L., Wagner, J., & Zeier Röschmann, A. (2023). The future of insurance intermediation in the age of the digital platform economy. Journal of Risk and Financial Management, 16(9), 381. https://doi.org/10.3390/jrfm16090381
22.Firley, D. A., Depret, M.-H., & Merlin-Brogniart, C. (2026). Digital transformation in non-life insurance: Foundations, challenges and research agenda in the economics of service. Technologie et Innovation.
23.Cappiello, A. (2020). The technological disruption of insurance industry: A review. International Journal of Business and Social Science, 11(1). https://doi.org/10.30845/ijbss.v11n1a1
24.Dhanekulla, P. (2024). The role of middleware in integrating legacy systems with modern policy administration. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 10(6), 397–406. https://doi.org/10.32628/CSEIT24106180
25.William, B., & Adebayo, Y. (2025, October). From claims to chatbots: How digitalization is reshaping the insurance ecosystem.
26.Kondappan, M. M. (2025). Cloud computing and its role in insurance platform integration. World Journal of Advanced Research and Reviews, 26(1), 3700–3712. https://doi.org/10.30574/wjarr.2025.26.1.1506
27.Njegomir, V., Demko Rihter, J., & Bojanić, T. (2021). Disruptive technologies in the operation of insurance industry. Technical Gazette, 28(5), 1797–1805. https://doi.org/10.17559/TV-20200922132555
